Shipping policy
Shipping Policy
Processing time Orders are processed within 21 - 30 business days of payment confirmation, and complexity of the piece being manufactured(Made-To-Order). You will receive a shipping confirmation email with tracking details once your order has been dispatched.
Shipping destinations We ship to South Africa, the European Union, the United States, the United Kingdom, Namibia, Australia, and select other countries. If your country is not listed at checkout, please contact us.
Estimated delivery times
- South Africa: [1–4] business days
- European Union: [5–7] business days
- United Kingdom: [4–7] business days
- United States: [5–7] business days
- Namibia: [2–7] business days
- Australia: [4–7] business days
Delivery times are estimates and may vary due to customs processing, carrier delays, or peak periods.
Shipping costs Shipping costs are calculated at checkout based on your location and order weight.
Customs & duties International orders may be subject to customs duties and import taxes levied by the destination country. These charges are the responsibility of the customer. We are not able to predict or control these fees.
Lost or delayed shipments If your order has not arrived within the estimated timeframe, please contact us at explozejewellery@protonmail.com so we can investigate with the carrier.